CM Conflict Management


Learning Name:	CM Conflict Management

Overview

Conflict pervades many aspects of life and the workplace is no exception. This program will help you to understand conflict in the workplace, and introduce strategies to resolve it where it exists.

Duration

4 hours (nominal)

Components

Weighting

CM1 Understanding Workplace Conflict, Grievances and Disputes 50 %

CM2 Resolving Workplace Conflict Through Problem Solving and Negotiation 50 %

Note: Weight is the percentage that each component contributes towards the final result.