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Customers require timely service and utility of products or services, as well as to be understood, made welcome, and feel comfortable in doing business with an organisation. An important question for an organisation is whether it is capable of seeking to satisfy these criteria. Being able to deliver consistent quality, competitive prices and to adapt to the needs and requirements of the customer builds a continuing and lasting customer relationship. ‘Ensure Delivery of Quality Products or Services’ is designed to assist you to ensure products or services are delivered to the customer specification with the quality standards expected.
‘Ensure Delivery of Quality Products or Services’ is the second course (of three) in the unit ‘Manage Quality Customer Service’.
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