Continuous Improvement Systems and Processes

Price: $99.00   (This item is GST free)   

Learning Name:

Continuous Improvement Systems and Processes

Overview

Essential for supervisors and managers who are responsible for facilitating continuous improvement in their organisation.

Total Quality Management (TQM) is a customer-oriented philosophy that ensures all members strive to achieve improvement of the organisation through ongoing participation of all employees. Organisations adopting TQM often work out their own definitions, so that the general model is relevant and clear to their management and employees. This course is designed to provide you with an understanding of TQM principles in order to incorporate them into your organisation’s framework.

Objectives

At the successful completion of this course you should be able to:
 Improve your competitive edge using Total Quality Management principles
 Understand the eight key elements of a successful TQM system: ethics, integrity, trust, training, teamwork, leadership, recognition, and communication
 Incorporate training plans so employees can acquire new skills congruent with the continuous improvement philosophies and work redesign

Duration

2-2.5 hours (nominal)